Frequently Asked Questions
Everything you need to know about your Caddis shopping experience.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for store credit, or subject to a small processing fee for refunds to the original payment method.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit.
Do you ship internationally?
Yes, Caddis ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated automatically during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Caddis garments?
To maintain the longevity of our fabrics, we recommend washing in cold water with similar colors and laying flat to dry. Specific care instructions can be found on the inner label of each piece.